Terms

Last updated 13 November 2026.

The service

Nuvo Labs sets up and runs an AI phone service for your business: answering calls, booking onto your calendar, following up missed calls, and a monthly report. What's included is listed in your plan.

Fees

You pay a one-time setup fee before work starts, then a monthly fee. Phone line, text and similar third-party costs are billed at cost unless your plan says otherwise.

Cancelling

You can cancel with 30 days' notice. There are no long-term contracts.

Our 90% pickup promise

We aim to pick up 90% of your calls within 30 days of going live. If we don't, we keep working at no extra cost until we do. This applies to calls that reach your business line while it's connected to us and working normally.

Your responsibilities

• Give us accurate information about your services, prices and hours
• Share calendar access so we can book jobs
• Agree to call-recording consent where the law requires it

Liability

We work to keep the service running well, but can't guarantee it will be uninterrupted or that every call will result in a booking. To the extent the law allows, our liability is limited to the fees you paid in the previous three months.

Contact

Questions about these terms? Use the form in our contact section.